PLURALSIGHT
Unified Experience for Content Curation
Unified, flexible platform to empower users to curate, arrange and share learning more seamlessly, enhancing both individual growth (B2C/B2B) and team alignment (B2B).
PLURALSIGHT
Unified Experience for Content Curation
Unified, flexible platform to empower users to curate, arrange and share learning more seamlessly, enhancing both individual growth (B2C/B2B) and team alignment (B2B).
Summary of the project
🧩 What Was the Problem?
• Pluralsight’s curation tools were disjointed, confusing, and hard to use.
• Users- learners, leaders, and curators, struggled with personalization, tracking, and engagement.
✏️ What Did the Redesign Focus On?
• Creating a unified, intuitive platform to manage learning paths.
• Enabling leaders to assign and monitor progress easily.
• Helping learners stay motivated and aligned with goals.
✅ How Was It Done?
• Through research (quant, qual, interviews), pain points were mapped.
• Object-Oriented UX shaped a modular, scalable structure.
• Clear user flows were designed for different roles.
🌟 Outcome
• A curated, flexible, and engaging experience that drives adoption, improves completion, and aligns learning with business goals.
Overview
Focus of this project is to enable leaders, content managers, and individual contributors to create structured, goal-oriented learning experiences from Pluralsight’s vast library.
Drive skill development by aligning learning content to professional growth and business goals.
Surface relevant learning paths tailored to roles, levels, or teams.
Enable structured, scalable learning through content grouping personalisation.
My Role
Led the project with junior designers and collaborated with the strategy team to unify the product experience. Contributed cross-functionally to align all stakeholders.
Product Design
Researcher
Strategist
Summary of the project
🧩 What Was the Problem?
• Pluralsight’s curation tools were disjointed, confusing, and hard to use.
• Users- learners, leaders, and curators, struggled with personalization, tracking, and engagement.
✏️ What Did the Redesign Focus On?
• Creating a unified, intuitive platform to manage learning paths.
• Enabling leaders to assign and monitor progress easily.
• Helping learners stay motivated and aligned with goals.
✅ How Was It Done?
• Through research (quant, qual, interviews), pain points were mapped.
• Object-Oriented UX shaped a modular, scalable structure.
• Clear user flows were designed for different roles.
🌟 Outcome
• A curated, flexible, and engaging experience that drives adoption, improves completion, and aligns learning with business goals.
Problem Statement
The current experience is fragmented, confusing, and difficult to use - making it hard for learners to find the right content and for leaders to effectively create guide learning.
Multiple overlapping tools (channels, priorities, path, certification preparation, bookmarks, tech foundation) create redundancy, poor discoverability, and unclear user journeys. This results in low engagement, high session dropouts, and under utilisation of curated content.
Individuals looking to build or refine tech skills.
Teams and enterprises across industries (about 70% of Fortune 500 companies rely on Pluralsight for workforce development).
Public sector organisations, academic institutions, and nonprofits also use it through special programs.
Architecture Analysis
Skills offers multiple features that enable both learners and leaders to -
Curate content
Highlight company prioritiesg
Manage team learning
Access expert-curated learning journeys
These tools were design to help users grow in their roles, prepare for top certifications, and explore career transitions.
Key point
We revisited the IA to evaluate the purpose of each module, eliminate duplicate solutions, and ensure we deliver the most effective experience for users.
Business Goals & Objectives
Goal with new experience is to deliver a unified system that enables both learners and organizations to curate, manage, assign, and prioritise learning journey aligned with individual goals, skill levels, and learning pace.
Reduce Session dropout rate
Increase Curation Monthly Active Users
Simplify the platform by reducing multiple curation tools; deprecate outdated features like Priorities and Bookmarks which will make platform easy to maintain
Reduce drop-offs and improve completion rates
By delivering an intuitive UX with a low learning curve, clear guidance, and well-defined learner priorities.
Boost adoption of content curation features by simplifying the experience making it easier to discover, understand guided learning.
Support B2B Leaders create learning goals. Efficiently create, assign, prioritize, and monitor team learning with streamlined workflows.
Increase visibility and impact of expert-created Paths by improving discoverability and driving higher learner engagement.
Persona
I created three primary personas for Curation to identify and segment user needs. This helped ensure the experience supports different roles, goals, and behaviour — from content curator to learners.
TEAM LEADER "END USER"
Emily Carter
I want to assign the right content to my team and track if they're doing
View User Journey
LEARNER "END USER"
Alex Rivera
I want to know what to learn, when and how it helps me, what is assigned to me
View User Journey
CONTENT CURATOR "END USER"
Marcus Johnson
I create structured paths aligned to roles, skills and certifications using existing PS content
View User Journey
When I talked to users
We collected user behavior and feedback through multiple methods over time to gain a holistic understanding of user needs and pain points, we invested time in research to deeply understand and identify key issues:
Quantitative Research
Analytics tools like Snowflake and Adobe Analytics
Quantitative Research
Continuous feedback from Product board and Aha Board!
1:1 interviews with learners, leaders, and especially Customer Success Managers
Insights
Throughout the design process, we did multiple rounds of interview with stakeholders, leaders & learners. At every stage—from wireframes to final designs—we tested and iterated based on real user feedback.
Jobs To Be Done
This helped us uncover real user problems, not just business use cases or feature hypotheses, and enabled stronger collaboration across product, design leadership, and engineering.
Challenges
01
Making learning goals
clear to employees
Leaders communicate the urgency or priority of a learning goal using third-party tools or limited descriptions available on the platform.
02
Adding content is challenging
Adding content is unintuitive, as users are redirected to global search or separate content-type pages, leading to a fragmented and inconsistent experience.
03
Manual analytics report shared by CSM
Leaders depend on manual reports from Customer Success Managers to track learner progress and engagement. This delays insights and limits timely decision-making.
04
Lack of Personalisation
and Flexibility
Users struggle to customize learning goals- saving or adding specific modules or clips, modifying existing paths, & marking content optional.
05
Lack of Motivation to Stay Engaged
Learners often lose interest midway as it's hard to stay motivated- there are no reminders, nudges, or gamification to keep users engaged.
06
Too Much Content, Too Little Clarity
Curated learning are often lengthy and lack relevance to individual needs. Learners can't skip or remove unnecessary sections.
Problem with Current Experience
Goal with new experience is to deliver high-quality, structured content while empowering both learners and organizations to create personalized learning journeys aligned with individual goals, skill levels, and learning pace.
Feature Overlap
Content Discovery
No Personalization
Fragmented UX
Solving the Same Job, Repeatedly
Existing features show significant overlap, with each offering partial solutions—such as due dates or mandatory content. This creates redundancy and user confusion, highlighting the need for unified & streamlined experience.
Design Hypothesis
We believe that a unified Curations experience will help users align with company goals, follow structured learning paths, and share progress seamlessly—driving individual growth and team alignment
Experience Design Goal
The goal is to deliver an efficient and seamless flow across the following experiences:
Create & Customize Learning Paths
Enable users to build personalized learning journeys that align with individual goals or organizational priorities.Assign Content Easily
Make it easy for leaders to assign the most relevant paths to individuals or entire teams with minimal effort.Scale Skill Development
Centralize learning recommendations to help users focus on their weak areas and improve with relevant, targeted content.Track Progress & Impact
Provide clear insights into progress, identify skill gaps, and guide users with actionable steps to improve.
We used the Object-Oriented UX (OOUX) methodology during the research phase.
It helped us identify key objects, relationships, and user interactions.
This approach guided a clearer, more scalable structure for the redesigned curation experience.
User Flow
User flows help me map what success looks like for each role, step-by-step:
Learners want to consume and complete relevant learning quickly.
Leaders, Content curator want to curate, assign, and track learning that aligns with team goals.
Curator's Flow
Learner's Flow
Wireframe
A unified curation experience will help users align with company goals, follow structured learning paths, and share progress seamlessly—driving personal and team growth.
Curator
The Curator flow simplifies content creation by combining all curation tools (Channels, Paths, Priorities) into one streamlined builder.
It includes quick content search, drag-and-drop customization, and clear progress indicators to reduce friction in building learning paths.
Admins can set priorities, assign due dates, and preview the learner’s experience in real time.
Landing Page
Create
Add Content
Details
AI Iris
Learner
The Learner flow focuses on clarity and motivation, showcasing assigned paths, recommended content, and completion progress upfront.
Learners can easily see their priorities, track their progress with visual indicators, and get personalized recommendations based on Skill IQ.
A simplified navigation and dashboard reduces confusion, guiding learners directly to their next step.
Landing Page
Details
Collections- View
Collections- Create
Testing Insights
Design prototypes were tested with CSMs (Customer Success Mangers), B2B leaders and core stake holders in multiple rounds. There were few key insights we got to know.
Marking a learning path a priority should be just for organisational level.
A manager can can make a learner as a collaborator as well.
Adding content within the experience was acknowledge by all users.
Focus learning can really help learner figure out the important and assigned learning paths.
If Iris helps leader's to create learning path it will simplify CSMs daily tasks, streamline the creation and assignment process and reduce the learning cover.
Interface Designs
Key Highlightes
The goal of the redesigned interface was to support both B2B and B2C users by solving key user jobs with minimal learning effort. The design focuses on delivering a seamless, intuitive experience for both curators and learners, while retaining flexibility and scalability.
Curator Flow Highlights
Personalised path for teams
Create, customize, and assign paths with ease
Quick edit access via a clean dashboard
AI-powered content suggestions via Iris
Smart search, filters, and contextual guidance
Track learner engagement with built-in analytics
Learner Flow Highlights
Engaging and personalised learning journey:
Clear view of assigned and recommended paths
Visual progress indicators and next steps
Save favourite content to collections
Motivation through Skill IQ, badges, and certificates
Key Takeaways
Simplifying fragmented experiences increases adoption
Consolidating multiple tools like Channels, Paths, and Priorities into a unified flow reduced user confusion and improved discoverability.
User-led insights drive meaningful design
Interviews with learners, leaders, and content managers revealed critical friction points—like unclear value, poor guidance, and feature overload—which directly informed solution priorities.
Data-backed decisions improve design confidence
Analytics showing a 55% drop in engagement and 63.6% task failure helped identify high-impact problems and justify redesign efforts.
Flexible systems serve varied personas better
Building for different user goals—content creation, consumption, and assignment—ensured the system supported real-world organizational needs.
Progress tracking is as important as content delivery
Users need clarity not just on what to learn, but how they’re progressing—guiding design efforts toward impact-focused feedback and tracking features.
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